Authorisation and Codes of Conduct

Truss Mortgages Limited t/a Sussd Mortgages is regulated by the Central Bank of Ireland. Our address is 20 Harcourt Street, Dublin 2 D02 H364.

A copy of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank on 1890 777 777 or alternatively visit their website at www.centralbank.ie to confirm our credentials.

Truss Mortgages Limited t/a Sussd Mortgages is also a member of Brokers Ireland.

Services

Sussd Mortgages offers a range of products and services including Life Assurance, Mortgages, Pensions and Investments.

Sussd Mortgages arranges and provides advice on mortgage products. Mortgage advice is provided on a fair analysis basis which means that we make a recommendation based on a review of the majority of providers in the market. Through the lenders or other undertakings with which we hold an agency, Sussd Mortgages can provide advice on a wide range of mortgage products to include, but not limited to, refinance mortgages, fixed rate mortgages, variable rate mortgages, capital & interest mortgages, interest only mortgages, endowment mortgages, pension mortgages, residential investment mortgages and equity release mortgages. We will need to collect sufficient information from you before providing advice in relation to any mortgage product. This is due to the fact that affordability is a key determining factor in relation to any mortgage advice. This information should be provided by you on our request. Where we are unable to perform an assessment of creditworthiness due to the fact that the consumer chooses not to provide information, credit cannot be granted.

Sussd Mortgages is not under a contractual obligation to provide insurance, investment or pension products exclusively with one provider and provide advice on a limited analysis basis. That is we provide advice from the selection of products provided by the Companies and Financial Institutions that we have agencies with.

We will need to collect sufficient information from you before providing advice in relation to a mortgage, insurance, pension or investment product. This information is required to adequately assess your needs and determine the most suitable product for your needs.

A full list of Financial Institutions, Product Producers and Insurers that we work with is available on request.

Disclosure of Information

We act as your representative to the companies we have agencies with and we will provide assistance to you for any queries you may have in relation to the policies or in the event of a claim during the life of the policies and we will explain to you the various restrictions, conditions and exclusions attached to your policy. However, it is your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover.

Material information about medical history, non-smoker status, occupation category and any hazardous pursuits are central to underwriting decisions and it is imperative that all information you provide to the insurer is accurate and complete. Any failure to disclose material information may invalidate a claim and render your policy void. You must inform and disclose any material information including any material changes that might take place between the time you complete an application form and the time your pay the first premium. To assist us in providing you with a comprehensive service and to keep our records as up-to-date as soon as possible, please notify us of any changes to your personal circumstances, e.g. name change, change of address, etc.

It is important that you ensure that all information provided on proposal forms, application forms, statements of facts and any other documentation relevant to the service being provided to you, is complete and accurate. If you are in doubt as to whether information is relevant or not, please disclose this to us. Failure to disclose any material information could invalidate your cover and could mean that all or part of a claim will not be paid.

Remuneration Policy

Sussd Mortgages is remunerated by commission and other payments from product producers or lenders on the completion of your business. You may choose to pay in full for our services by means of a fee. Where we receive recurring commission, this forms part of the remuneration for ongoing advice with regards to the business we advise you on and we will provide you with an annual update on your Investment business. We reserve the right to charge an up-front commitment fee for arranging a residential mortgage when the nature and complexity of a case will require additional resources / time.

We may receive up to 1% (or whatever maximum is applicable) of the loan for arranging mortgage finance. This commission is paid by the mortgage lender. The actual amount of commission will be disclosed at a later stage in the ESIS (European Standardised Information Sheet) which will be forwarded to you at loan offer stage. Please note that lenders may charge specific fees in certain circumstances and if this applies, these fees will be specified in your Loan Offer. You have the right to pay a fee separately and not include it in the loan. Typically, this situation arises in relation to specialist lending.

In respect of Life Assurance, Sussd Mortgages may receive commission and other payments from the insurance companies to whom orders are transmitted. Summary details of these payments will be included in a quality information document, which you are legally entitled to receive before an application for a product is completed, and full details will be included with your cooling off letter.

Sussd Mortgages may also receive commission from Insurers in relation to General Insurance products. Details of this remuneration are available on request.

Data Protection

Sussd Mortgages complies with the requirements of the General Data Protection Regulation 2016 and the Irish Data Protection Acts 1998-2018.

The data which you provide to us will be held on a computer database and paper files for the purpose of arranging transactions on your behalf. Your data will be passed to relevant product producers with whom Sussd Mortgages has agencies for the purpose of arranging transactions agreed with you. Your data will only be used for the purpose which it was provided.

You have the right at any time to request a copy of any ‘personal data’ within the meaning of the GDPR that Sussd Mortgages holds about you and to have any inaccuracies in that information corrected.

For further information see our privacy policy on our website at https://www.sussd.ie/legal/privacy.

Regular Reviews

It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change. You must advise us of those changes and request a review of the relevant policy so that we can ensure that you are provided with up to date advice and products best suited to your needs.

Conflict of Interest

It is the policy of Sussd Mortgages to avoid conflicts of interest when providing services to our clients. However, where an unavoidable conflict of interest arises we will advise you of this in writing before providing you with any service.

Default on Payments

We will exercise our legal right to receive payments due to us from clients (fees) for services provided. Product producers may withdraw benefits or cover in the event of default on payments due under policies or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.

Mortgage lenders may seek early repayment of a loan and interest if you default on your repayments. Your home is at risk if you do not maintain your agreed repayments.

Client Monies and Receipts

We request that all cheques or negotiable instruments are made payable to the appropriate Product Provider for Life, Pensions, Investment business and to lenders. We shall issue a receipt for each payment received. These receipts are issued with your protection in mind and should be stored safely. Every effort is made to ensure that clients’ money is transmitted to the appropriate Product Provider without delay. We are not authorised to accept cash.

The acceptance by Sussd Mortgages of a completed proposal DOES NOT in itself constitute the effecting of a policy. It is only when the Provider or Lender confirms the policy is in place or loan is drawn down that your policy is in place or loan is drawn down that your policy is live.

Complaints

We have a complaints procedure in place which is available on request. Any complaint that you may have in relation to the business services provided should be made in writing to Truss Mortgages Ltd t/a Sussd Mortgages, 20 Harcourt Street, Dublin 2 D02 H364.

All complaints will be acknowledged within 5 business days of the complaint being received. The complaint will be fully investigated by Sussd Mortgages and a full response will be provided to you. We will aim to provide this response not later than 20 business days from receipt of your complaint.

If a complainant is dissatisfied with the outcome of our investigation, you are entitled to refer the matter to the Financial Services & Pensions Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, Telephone: (01) 5677000 email: info@fspo.ie.

Compensation Scheme

We are members of the Investor Compensation Scheme operated by the Investor Compensation Company Ltd. The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act. Compensation may be payable where money or investment instruments owned or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so. A right to compensation will arise only: If the client is an eligible investor as defined in the Act; and if it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and to the extent that the client’s loss is recognized for the purposes of the Act. Where entitlement to compensation is established, the compensation payable will be the lesser of 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; or Compensation of up to €20,000. For further information, contact the Investor Compensation Co Ltd.